Rental Conditions

To rent a vehicle, the Tenant must meet the following minimum requirements: be over 22 years of age, possess a valid driver's license appropriate for the vehicle type, present a current ID card or passport, and have a valid bank credit card in their name to guarantee the rental.

The Tenant declares under oath to comply with all these requirements, as does any additional driver added to the contract (who must be authorized in writing and meet the same age and documentation requirements).

The credit card used must have sufficient credit (CLP $1,000,000 available credit) and belong to the Tenant. Checks, cash, or other means other than bank credit cards are not accepted for the rental guarantee.

In this vehicle rental contract (hereinafter, the "Contract"), on one hand Servicio Integrales Los Muermos SPA; RUT: 77.420.803-8 (hereinafter, "the Lessor"), a duly constituted and represented legal entity, and on the other hand, the person whose personal data appears in the reservation and/or attached particular conditions (hereinafter, "the Tenant"), agree to the following clauses.

The Lessor rents to the Tenant the vehicle identified in the particular conditions of the reservation (brand, model, license plate, etc.), along with its accessories and documents, for private transportation use according to its characteristics and capacity.

The Tenant accepts said rental, for the term and price established in the reservation or rental receipt, and agrees to fully comply with the terms and conditions stipulated in this Contract and in Loki Rent a Car's operational policies.

The Contract Termination and Rental Process Closure will only end when the Vehicle Return Process is completed, which includes formal registration of the return by the Lessor.

The Tenant declares that before signing, they have read and understood all the conditions established herein and accepts them as part of the agreement.

The Lessor delivers to the Tenant the rented vehicle in perfect mechanical, electrical, and body condition, clean and with all its safety and use accessories (spare tire, tools, triangle, fire extinguisher, audio equipment, etc.), and with its mandatory documents up to date for circulation (circulation permit, technical and emissions inspection certificate, mandatory insurance policy, registration certificate, among others).

The Tenant, upon receiving the vehicle, declares full conformity with its condition and with the presence of the indicated documents and accessories, signing (or electronically accepting) a delivery inventory if applicable.

The Tenant agrees to carry at all times in the vehicle said documents, along with their driver's license and ID card or passport, during the rental period.

The vehicle is delivered with a fuel level specified in the particular conditions (at least 1/4 tank full) and must be returned with the same fuel level as delivered. Otherwise, the Lessor is authorized to charge the Tenant for the fuel difference needed to reach the original level, calculated at the commercial price per liter of fuel on the return date plus a 25% surcharge for refueling service. This amount may be charged directly to the Tenant's credit card.

The vehicle rental has the duration agreed upon in the particular conditions (calculated in 24-hour days). The return date and time are established at the beginning of the rental; a tolerance of up to 1 hour will be granted for vehicle delivery after the agreed time.

If the Tenant needs to extend the rental, they must notify the Lessor at least 48 hours in advance of the original term's expiration and sign the corresponding extension, subject to approval and payment of additional charges according to the current rate.

If the Tenant does not return the vehicle on the agreed date and time and has not obtained an approved extension, an improper use fee will apply: the Lessor may charge a penalty for late return and associated damages. Additionally, any unauthorized delay authorizes the Lessor to recover possession of the vehicle immediately, with the Lessor being able to withdraw or recover the vehicle from wherever it is located without prior notice or judicial authorization.

Failure to return within the agreed term may also be reported by the Lessor to competent authorities as misappropriation, with the Lessor's right to initiate corresponding civil or criminal actions preserved.

The vehicle must be returned at the agreed branch or location; returning it at a different location or branch requires prior authorization and may involve a Drop-Off charge (transfer) according to the distance between pickup and return locations.

Upon returning the vehicle, the Lessor will inspect its general condition, comparing it with the condition at delivery (considering normal wear). The Tenant agrees to return the vehicle in the same condition as received. This includes returning it clean inside and out; if the interior dirt level exceeds normal use or shows serious upholstery stains, the Lessor may charge the Tenant for professional cleaning or sanitization.

The Tenant and authorized additional drivers agree to use the vehicle appropriately and lawfully, respecting current traffic regulations at all times. It is strictly prohibited for the Tenant and any driver of the vehicle to:

Additionally, the Tenant is warned that they must not drive the vehicle on roads or places not authorized for public vehicular traffic (for example, entering dunes, beaches, rivers, off-road mountains, or closed roads). Roadside assistance or insurance coverage will not apply in cases of damages or incidents occurring in unsuitable locations.

The Tenant assumes full civil liability for the possession, use, and driving of the vehicle during the rental period. This means the Tenant will be solely responsible for all damages, losses, harm, or injuries caused to the vehicle itself, its accessories, its occupants, third parties, or third-party property in connection with the use of the rented vehicle, releasing the Lessor from any liability arising from such events. In particular:

If the Lessor must face any payment as a consequence of the Tenant's acts or omissions, the Lessor is authorized to recover said payment from the Tenant, that is, to charge them all such amounts directly.

The rented vehicle has basic insurance coverage included in the price, which includes:

(a) CDW ("Collision Damage Waiver" - collision and theft insurance with deductible) that partially covers own vehicle damages in case of collision, rollover, or theft.

(b) DAT (Third-Party Damage insurance) that covers civil liability for damages caused to third parties up to a determined amount.

Third-party civil liability coverage: Has an approximate limit of 500 UF per event; any amount above that limit will be the Tenant's responsibility.

Mandatory Deductibles (Franchises):

In cases of rollover without prior collision, total vehicle loss, or theft (more severe claims), a special deductible of 30 UF + VAT applies for any vehicle category.

Important: No insurance coverage will operate if at the time of the incident there was a cause of exclusion attributable to the driver/Tenant, such as: - Driving while intoxicated or under illegal substances - Participation in willful acts - Unauthorized use of the vehicle - Exceeding the number of passengers - Reckless driving - Improper use or serious traffic law violations

The Tenant has the option to purchase additional coverage or deductible reductions by paying extra fees (subject to availability and current policies).

In case of an incident during the rental (whether a traffic accident, crash, hit-and-run, rollover, robbery, theft, damage by unknown third parties, fire, etc.), the Tenant is obligated to immediately inform the Lessor of what happened.

Steps to follow:

1. Immediate communication: Contact from the scene with the branch or emergency number provided.

2. Maximum notice period: Within a maximum period of 12 hours following the event, a record of what happened must be left with the Lessor.

3. Police report: In case of accidents with injuries or third parties involved, or in case of any criminal act (theft, intentional damage), the Tenant must immediately report the incident to Carabineros de Chile or the competent police authority, obtaining the respective police report.

4. Incident Declaration: Complete the Accident or Incident Declaration forms provided by the Lessor or their insurer.

Important: Failure to give timely notice or willful omission of incident data may cause loss of insurance coverage.

Roadside Assistance (within Chile): - Tow truck for emergency transport up to a maximum of ~300 km from the incident location - Maximum cap of 12 UF - Does not apply if the incident occurred on unauthorized roads, off-road areas, or very difficult access locations

Outside Chile (e.g., in Argentina): The Tenant will not have roadside assistance from the Lessor.

In case of minor damages (small dents, scratches, tire punctures without third parties involved): The Lessor must be notified promptly. The Lessor will evaluate such damages at the time of return.

In case of vehicle theft: - File a police report immediately - Notify the Lessor within 12 hours - Provide a copy of the report

In case of total theft or total loss of the vehicle, the Contract will remain in effect until the insurance company confirms the total loss and the Lessor formally releases the Tenant from their obligations.

The agreed rental rates include, unless otherwise indicated: - Right to use the vehicle for the agreed term - Unlimited mileage within national territory (Chile) - Basic insurance coverage (CDW and DAT with deductible) - Applicable taxes (19% VAT)

Not included in the base rate: - Optional service charges (additional coverage, GPS, baby seat, etc.) - Fuel - Tolls - Fines - Other specific charges mentioned in this Contract

Additional Charges:

Payment Conditions:

Payment for the rental service will be made at the beginning of the rental period, at the time of vehicle delivery, covering: - Total days used - Additional charges incurred (highway TAG, missing fuel, accident deductibles, etc.)

Accepted payment methods: - Cash (only for final payment, not for guarantee) - Accepted bank cards

Payments must be made in local currency (Chilean pesos) or in the agreed currency.

If the Tenant has a discount code or promotional coupon, it must be informed and validated before the contract is issued.

Cancellations with at least 7 days notice: 100% of the prepayment will be refunded, deducting only the fees associated with the payment gateway. Special conditions may apply during high season. The refund does not include amounts paid for drop off services, accessories, or any associated expenses.

Cancellations between 48 hours and 7 days: Cancellations made between 48 hours and 7 days before the rental start will be entitled to a 75% refund of the prepaid amount, deducting payment management fees. Additional services, drop off charges, accessories, or other associated costs will not be refunded.

Cancellations with less than 48 hours notice: Reservations cancelled with less than 48 hours notice are not entitled to any refund of the prepayment, including additional services, drop off, accessories, or any associated expenses.

No Show: If the customer does not show up to pick up the vehicle on the agreed date and time, there will be no refund of any part of the prepayment, including additional services and drop off charges.

Failure to meet requirements at pickup: The prepayment will not be refunded if the Tenant does not meet the basic requirements at pickup, such as: - Minimum age required - Presentation of ID card or passport - Valid driver's license - Available credit card limit for the guarantee

Early vehicle return: In case of vehicle return before the date agreed in the reservation, no refund will be made for unused days, nor for additional services, drop off, accessories, or amounts already paid.

Important: All authorized refunds will be made exclusively to the same credit card used for the prepayment.

As a condition of the rental, the Tenant establishes in favor of the Lessor a security deposit through a valid bank credit card, in the Tenant's name, for the amount determined by the Lessor according to the vehicle category and rental duration.

Typical guarantee amounts: - Cars: 22 UF + VAT (equivalent to the insurance franchise) - Pickups/SUVs: 24 UF + VAT

Important - Alternative means not accepted: - Cash deposits are not received - Checks are not accepted - Transfers are not accepted as a replacement for credit card

The credit card must be physically presented by the holder (Tenant) at the time of signing the Contract, to make a hold (check-in) for the authorized guarantee amount.

What is the hold? This hold does not constitute an actual charge while the Contract is in effect, but is a fund block that ensures compliance with the Tenant's obligations.

Irrevocable authorization: The Tenant irrevocably authorizes the Lessor to use the credit card on deposit to charge any amount owed under the Contract: - Rental and extensions - Deductibles - Damages - Missing fuel - Tolls - Fines - Any other contractual obligation

Release of the guarantee: If at the end of the Contract there are no outstanding amounts to be charged, the Lessor will proceed to release the guarantee on the credit card. The cancellation of the hold may take between 7 days and 30 days depending on the processing times of the card-issuing bank.

If the Tenant's credit card does not have sufficient credit at the time of establishing or executing the guarantee, the Lessor may consider this essential obligation unfulfilled and refuse to deliver the vehicle.

Fuel: The Tenant is responsible for fuel costs used by the vehicle during the rental. The vehicle is delivered with a certain fuel level and must be returned with the same level.

If the Tenant returns the vehicle with less fuel than delivered: - The value of the missing liters will be charged at the average market price - Plus a 25% surcharge for refueling service - This charge may be automatically deducted from the guarantee

Note: No refunds will be made for extra fuel in the vehicle at return.

Tolls and TAG System: During the rental, all tolls and highway uses with electronic toll system (TAG) registered by the vehicle will be the Tenant's responsibility.

The vehicle is equipped with an enabled TAG device, whose passes through electronic toll gates are monitored. At contract close: - The Lessor will calculate the total tolls actually used - An administrative charge will be applied for management - If the exact detail cannot be obtained, a fixed daily charge may be applied for highway use

Other charges: - Parking or other services used during the rental - Unpaid parking tickets - Municipal tow charges for improper parking

Non-covered damages: - Missing accessories (hubcaps, spare tire, tools, fire extinguisher, radio, etc.) - Minor aesthetic damages (small dents, light scratches) - Extraordinary cleaning (liquid spills, food stains, tobacco odors) - Loss or non-delivery of vehicle keys - Loss of vehicle documentation

All additional fees and charges are subject to Loki Rent a Car's current policies, available on their website and offices.

It is strictly prohibited for the Tenant to take the rented vehicle out of Chile without authorization. However, Loki Rent a Car offers the possibility of processing an International Permit to cross into Argentina, subject to the following conditions:

Advance request and requirements: - Request the permit at least 7 to 15 days in advance of the rental start - Attach copy of valid passport or ID card - Copy of valid driver's license - Reservation number or rental details - Planned dates of departure and return to Chile

Eligible vehicles: - Only intermediate or higher category vehicles (SUV, pickups, 4x4) - Excluded: basic compact cars - Minimum rental period: 5 days

Important restriction: International permits will not be granted to clients of Argentine nationality (tourists with Argentine passport), except for permanent residents in Chile for more than 1 year.

Permit cost: - Has an additional cost covering administrative, notarial, customs procedures and international insurance - Must be paid in advance - No refunds will be made once the permit is issued

Documents included in the Permit: - All documentation required by authorities for the temporary exit of the vehicle - The RCI insurance does not cover own vehicle damages in Argentina - Deductibles remain the same (e.g., up to 30 UF + VAT for total loss or theft)

Limitations in Argentina: - Respect Argentine traffic laws - Loki Rent a Car GPS does not include maps of Argentina - The vehicle cannot remain outside Chile beyond the authorized period

Assistance outside the country: - NO roadside assistance in Argentine territory - Any mechanical issues must be resolved and paid for by the Tenant - The Lessor is not responsible for towing costs, custody, customs fines, or other problems in Argentina

Additional Guarantee: - USD $2,000 (or equivalent in Chilean pesos) - Remains held while the vehicle is outside Chile - If the vehicle does not return on the stipulated date, the full guarantee will be charged - The contract remains open until the vehicle is returned in Chile

Vehicle abandonment by the Tenant, for any unauthorized cause, will generate a recovery, transfer and custody charge calculated according to the actual cost of the operation, including:

- Tow truck - Personnel - Mileage - Travel time

The Tenant will be responsible for all these additional costs, which may be charged to their credit card on deposit without need for additional authorization.

If the vehicle return shows excessive dirt, stains, organic residue (especially vomit), pet hair, excess sand, or any condition requiring specialized cleaning, the Tenant must pay the cost of the corresponding professional cleaning, according to current rates.

This charge may be deducted from the guarantee without need for additional authorization.

Pet Prohibition: Transporting pets inside the vehicle without prior authorization is prohibited. In case of violating this prohibition, the Lessor may charge a deep sanitization fee and damages caused to the upholstery or vehicle structure.

No Smoking Policy: Smoking inside the vehicle is prohibited. If cigarette odor, burns, ashes, or related residue is detected, a deep cleaning and upholstery repair charge will apply if applicable.

The Tenant, by providing their personal data to the Lessor for the execution of this Contract (name, RUT/passport, address, phone, email, driver's license data, credit card, etc.), freely, expressly and informedly authorizes Loki Rent a Car to process and store said data solely for the purpose of correctly executing and managing the vehicle rental, as well as to comply with associated legal obligations.

The processing of the Tenant's personal data will be carried out in accordance with Law No. 19,628 on Protection of Private Life.

Lessor's commitments: - Not to use the data for purposes other than the rental contract - Not to transfer or communicate said data to third parties outside the service, except with Tenant authorization or by law mandate

Data that may be shared with: - Insurance companies (in case of incident) - Public authorities (Civil Registry, Carabineros, local police courts)

Tenant's rights: According to Law 19,628, the Tenant has the right to: - Know their data - Update their data - Rectify their data - Delete their data - Object to the processing of their data

To exercise these rights, the Tenant may send a written request to Loki Rent a Car's contact email.

Data retention: Upon contract termination, the Lessor will keep the Tenant's data only for the time required by law or during the statute of limitations for potential liabilities, and will then proceed to delete them from active databases.

The Tenant consents that Loki Rent a Car may keep a digital copy of the personal documents attached to the Contract (driver's license, ID card or passport), for the sole purpose of verifying rental requirements and safeguarding evidence of contractual consent.

This Contract may be accepted and signed electronically by the Tenant, in accordance with Law No. 19,799 on electronic documents and electronic signature.

By checking the box or clicking the "I accept rental conditions" button on the Loki Rent a Car web platform or application, the Tenant manifests their unequivocal consent to all terms and conditions set forth in this document, being bound as if they had affixed their handwritten signature on a paper contract.

According to Chilean law, acts and contracts executed through electronic signature are valid and produce the same legal effects as those made in paper format. Therefore, this electronic acceptance constitutes the Tenant's signature on the Rental Contract, and said contract is perfected at that moment.

Contract backup: Loki Rent a Car will issue a PDF backup of the Contract, which will include: - The full text of these clauses - The particular conditions of the reservation (vehicle, dates, prices, etc.) - The attached documents provided (copies of driver's license and passport)

This PDF will be sent to the email address registered by the Tenant and will serve as proof of the contractual relationship.

Both the Lessor and the Tenant agree to grant the electronic version of this Contract full legal validity.

Final declaration: By accepting and signing this Contract electronically, the Tenant declares having read, understood, and agreed with each of the clauses detailed above, without objections or reservations. Likewise, they acknowledge that all their queries have been clarified and that they receive a copy of the Contract (electronically) for their records.

The parties, Lessor and Tenant, are bound by this instrument from the moment of its electronic acceptance, as a sign of conformity.